Jim HerrickGod rest his soul.  Jim left this earth on Sep 12, 2013. “Sheldon fired up our account managers to proactively sell while they served, and the impact was big. Sheldon helped my team sell better by breaking down sales barriers into simple steps and removing the barriers one at a time. Sheldon pushed my 20 Account Managers just beyond the edge of their comfort zone, but they liked him and responded well to his challenges; many saying, “I loved the program”, and others saying, “I see how my little changes can drive better results in sales.” A year later I continue to see improvements in “call-outs” for service and sales well beyond our prior levels, and retention has increased each year. I highly recommend Sheldon Snodgrass’ CSR Sales Accelerator Program.” Jim Herrick, Vice President Personal Lines, Berkshire Insurance Group