Tackle the single biggest obstacle to improving CSR sales outcomes: habituating strong sales behaviors.
After an optional on-site kickoff event CSR’s get a monthly dose of live, remotely delivered, easily digestible lessons customized to your agency.
They learn to cross-sell, up-sell, account-round, and close more business, more confidently, and more frequently. Plus, owners and managers get private, coach-the coach sessions to ensure a successful implementation – all without leaving the office.
Designed for success
We make resolutions. We devise plans. We fire up and then, often, we fizzle. It is human nature. To keep any fire burning you must feed it. Using group wisdom, high interactivity, and quality content, your service and management team become active participants in a focused and enjoyable growth experience. You get engaging, live, web-video coaching that provides three keys to turn behavior change into the powerful habits that drive profits:
- Desire (buy-in)
- Means (skills)
- Accountability (repetition, measurement, support)
Through group discussions, role plays, and customized worksheets, participants grow to a new level of competency and commitment to boost their sales effectiveness.