We engaged Sheldon to help our service team upsell to existing clients. His initial on-site presentation got to the heart of the matter–why service people don’t like to sell–and then he quickly gave solutions that took away those barriers. In the months that followed, he continued to challenge our team, taught us how to build new habits, and provided simple, yet extremely effective word tracks for overcoming the typical pitfalls in client conversations. He definitely got us out of our comfort zone…and it’s great on the other side! Our multi-line results are proof of his sales effectiveness. Our multi-lines increased 50% over previous years.  I would recommend Sheldon to any agency that wants to step up its game.