Over the course of his coaching we saw a 73% increase in net new PL policies! I knew our personal lines department had to change to compete.  Sheldon gave my CSR team the tools needed to not only close more deals but to generate more leads.  With his guidance, my team launched an unprecedented, outbound call campaign to round every personal line account in the agency.  Our CSR’s now have the comfort and confidence to take calls and make calls that result in additional lines of business for our agency. Thanks Sheldon!