We had the pleasure of having Sheldon speak at our bi-annual meeting for Chicagoland SIA.  I was impressed with Sheldon’s approach but most notably his familiarity with the insurance business and the CSR role in particular.  His presentation to the Chicagoland SIA members provided and insightful and goal oriented approach on how to make their agencies more productive and drive sales. His focus on simple yet effective techniques to comfortably transition from service to sales conversations, made it easy for even the most reluctant service professional to sell.Take a look at this brief video from the Spring 2017 meeting: https://vimeo.com/238660096 I encourage you and your team introduce yourselves to Sheldon.