The Hanover Insurance Group has worked extensively with Sheldon to offer a variety of sales training and skill building programs to some of our top agency partners in Massachusetts. The Sales Accelerator Program, for personal lines CSRs and Account Managers, focused on how to account round and close new inquiries faster and more effectively. Attendees indicated that the content was realistic and actionable, allowing them to work on skills and behaviors necessary to cross-sell, up-sell, and account round with more confidence and frequency. In response to a post program survey, 96% of participants indicated “the program helped boost their sales effectiveness”. Feedback from Agency Principals following the sessions was overwhelmingly positive in terms of enhancing sales skills and building a stronger sales mindset within their personal lines departments.