Sheldon worked with my team to build on their strengths and provide the tools to easily transition from service to sales and back again, showing that there isn’t much difference between the two. And he makes the whole process fun to be part of.  Not only did my staff enjoy their time with Sheldon, but they also measurably increased the cross selling and closing skills. Indeed, Sheldon’s work helped my team nearly double their closing ratio.  This transition was much more effective than I ever thought possible.