Sheldon did for my agency what I’ve been trying for years: he taught selling skills to make the self-described service staff much more comfortable with selling.   He reached the staff at their level, he connected with them, and they trusted what he had to say.  By the time he finished his excellent sales training program, any sense that ‘selling’ is a dirty or scary word mostly disappeared from my staff of twenty. They left his program inspired, and I immediately saw team members apply what he taught.   Indeed, the staff is having selling successes like never before. Sheldon is a real pro at what he does- teaching selling skills to insurance CSR’s and agents – and I highly recommend him, just as long as it’s not to my competition down the street.